In the Freight sales world, confidence is king. People don’t just buy whatever you’re selling because they are also buying you. So it is important to present the best version of yourself, when approaching each sale. Here are a few ways you can be a more confident salesperson:
Step 1: Knowing your product. You need to do your homework. Whatever product you are selling, you should be its expert. You should know the ins and outs of your product, and be able to answer any question about it. You should also know any negative factors that might affect your merchandise. And always have a positive solution to any of those problems. Being fluent in your product knowledge is the most important step to being a completely confident salesperson.
Step 2: Knowing your prospects. Knowing what you are selling is only half the battle! Knowing to whom you are selling is almost as important. You need to be able to judge the taste of the prospect so you can offer merchandise you know will appeal to them. This can be accomplished by simply doing a little background research on your potential customer. As for existing customers, you should be well versed in their wants and needs. Knowing your prospects and customers will definitely add to your confidence, because it is always to talk to someone familiar-who you think you know.
As a salesperson, you need to know all the answers, are an expert in every little detail can help or assist with any question or hesitance. You need to exude confidence. Besides your product, you need to sell your customers on the idea that you are the foremost authority on that particular topic. Whether you are or aren’t all about projecting a genuinely confident attitude.
Showing posts with label how to become a freight broker. Show all posts
Showing posts with label how to become a freight broker. Show all posts
Tuesday, November 8, 2011
Friday, October 21, 2011
"Freight Broker Training" Lets Look at some poor phone skills
Freight Broker & Freight Agents we make our living and grow our business by being on the phone but alot of time we make some bad mistakes lets look at some as one of the people I follow Art Sobczak and I suggest you do to.
Greetings!
In today's constantly-connected and always-communicating environment, why is it that--it seems to me, anyway--communication skills are worse than ever?
Perhaps it's because of the texting, tweeting, Facebooking, IM'ing, emailing and whatever else people are hooked on, that causes their actual speaking skills to erode, or perhaps they were not refined to begin with.
In cleaning out the idea file I carry with me (yes, it's actually a paper file) I notice that several of my points are regarding poor speaking habits. Let's look at a few.
"May I Ask... ?"
Here's a common one: prefacing questions with "May I ask...", as in "May I ask how many locations you have?"
When you analyze it, this is a waste of words and also implies that the inquirer is tentative and not confident in asking for the information. Those who are guilty might argue that they don't want to appear pushy with their questions.
Nonsense.
As long as you've shown the prospect what you can do for them, you've earned the right to ask for information.
Plus, you can make your questions sound non-threatening with your tone of voice. In a sincere tone, simply say, "How many locations do you have?"
"Can I Ask You a Question?"
IS a Question!
Here's another slightly different, but related offense:
"Can I ask you a question?"
If you say this, you just DID ask a question! (Plus, it should be 'may." If you are able to speak, you can ask a question.)
The problem here is that their thinking now focuses on whether or not they want to answer any questions.
However, contrast that with, "Tell me about how your organization is structured by region." Now they aren't debating as to whether or not they want to answer your questions. They're thinking about the answer to your request. That's why questions are so powerful.They prompt the person to think about precisely what you ask them.
Do you Do This, Or........?
Another habit annoying to some is asking a question, and then ending with the "hanging or," giving the impression that they have more to say, when in fact they've stopped. For example,
"Would you say your department will meet your objective for this fiscal year, or ...?"
"Is that something you'd like to take a look at, or . . . ?"
This can confuse the listener, and as with any poor habit, can be irritating if it's persistent. Instead, ask the question, then, shut up.
Greetings!
In today's constantly-connected and always-communicating environment, why is it that--it seems to me, anyway--communication skills are worse than ever?
Perhaps it's because of the texting, tweeting, Facebooking, IM'ing, emailing and whatever else people are hooked on, that causes their actual speaking skills to erode, or perhaps they were not refined to begin with.
In cleaning out the idea file I carry with me (yes, it's actually a paper file) I notice that several of my points are regarding poor speaking habits. Let's look at a few.
"May I Ask... ?"
Here's a common one: prefacing questions with "May I ask...", as in "May I ask how many locations you have?"
When you analyze it, this is a waste of words and also implies that the inquirer is tentative and not confident in asking for the information. Those who are guilty might argue that they don't want to appear pushy with their questions.
Nonsense.
As long as you've shown the prospect what you can do for them, you've earned the right to ask for information.
Plus, you can make your questions sound non-threatening with your tone of voice. In a sincere tone, simply say, "How many locations do you have?"
"Can I Ask You a Question?"
IS a Question!
Here's another slightly different, but related offense:
"Can I ask you a question?"
If you say this, you just DID ask a question! (Plus, it should be 'may." If you are able to speak, you can ask a question.)
The problem here is that their thinking now focuses on whether or not they want to answer any questions.
However, contrast that with, "Tell me about how your organization is structured by region." Now they aren't debating as to whether or not they want to answer your questions. They're thinking about the answer to your request. That's why questions are so powerful.They prompt the person to think about precisely what you ask them.
Do you Do This, Or........?
Another habit annoying to some is asking a question, and then ending with the "hanging or," giving the impression that they have more to say, when in fact they've stopped. For example,
"Would you say your department will meet your objective for this fiscal year, or ...?"
"Is that something you'd like to take a look at, or . . . ?"
This can confuse the listener, and as with any poor habit, can be irritating if it's persistent. Instead, ask the question, then, shut up.
Wednesday, September 28, 2011
"Freight Broker Training" People Who Walk With Integrity Walk Securely
People Who Walk With Integrity Walk Securely
by Jon Walker
“The man of integrity walks securely, but he who takes crooked paths will be found out.” (Proverbs 10:9 NIV)
People with integrity live by fairness, even when fairness puts them at a disadvantage or causes them significant difficulty. They fight fair even when those around them do not.
People of integrity consider their word their bond, allowing their “yes” to mean “yes” and their “no” to mean “no.”
People of integrity are authentic and transparent; they act the same, no matter who is present. Their lives are “what you see is what you get.”
People of integrity are straightforward in their conduct. They don’t hide what they’re doing, and they don't say one thing and do another. They are people “in whose spirit is no deceit” (Psalm 32:2 NIV).
People with integrity explain the facts in an even-handed manner, not in a way that makes them look better than the other person. They are respectful, helpful and gracious to everyone and anyone.
People of integrity go the extra mile with a smile. They do more than is required of them.
People of integrity are not afraid to ask for help. They’re not afraid to let God be their strength. They’re able to handle tough situations, knowing God is at work in them.
People of integrity focus on “whatever is true, whatever is noble, whatever is right, whatever is pure, whatever is lovely, whatever is admirable,” anything at all that is excellent or praiseworthy (Philippians 4:8 NIV).
by Jon Walker
“The man of integrity walks securely, but he who takes crooked paths will be found out.” (Proverbs 10:9 NIV)
People with integrity live by fairness, even when fairness puts them at a disadvantage or causes them significant difficulty. They fight fair even when those around them do not.
People of integrity consider their word their bond, allowing their “yes” to mean “yes” and their “no” to mean “no.”
People of integrity are authentic and transparent; they act the same, no matter who is present. Their lives are “what you see is what you get.”
People of integrity are straightforward in their conduct. They don’t hide what they’re doing, and they don't say one thing and do another. They are people “in whose spirit is no deceit” (Psalm 32:2 NIV).
People with integrity explain the facts in an even-handed manner, not in a way that makes them look better than the other person. They are respectful, helpful and gracious to everyone and anyone.
People of integrity go the extra mile with a smile. They do more than is required of them.
People of integrity are not afraid to ask for help. They’re not afraid to let God be their strength. They’re able to handle tough situations, knowing God is at work in them.
People of integrity focus on “whatever is true, whatever is noble, whatever is right, whatever is pure, whatever is lovely, whatever is admirable,” anything at all that is excellent or praiseworthy (Philippians 4:8 NIV).
Wednesday, August 24, 2011
"Freight Broker Training" ATA reports seasonally-adjusted tonnage is down for third time in four months
Trucking news: ATA reports seasonally-adjusted tonnage is down for third time in four months
By Jeff Berman, Group News Editor
August 23, 2011
Truck tonnage in July was down following growth in June, according to the American Trucking Associations (ATA).
The ATA’s advance seasonally-adjusted (SA) For-Hire Truck Tonnage index dropped 1.3 percent on the heels of a revised 2.6 percent June gain. This index has fallen in three of the last four months, with 0.6 percent and 2.0 percent declines in April and May, respectively, continuing a largely uneven pattern of freight transportation volumes.
The SA index is currently at 114 (2000=100), which is down from June’s 115.8 and up from May’s 112.8. It is at its second highest level since January. On an annual basis, it was up 3.9 percent compared to a 6.5 percent annual hike in June.
The ATA’s not seasonally-adjusted (NSA) index, which represents the change in tonnage actually hauled by fleets before any seasonal adjustment, was at 111 in July, down 9 percent from June’s 122.3. The July 2010 NSA index was 109.9, putting the July 2011 NSA up about 1 percentage point higher.
As LM has reported, some industry analysts maintain that the not seasonally-adjusted index is more useful, because it is comprised of what truckers haul. As defined by the ATA, the not seasonally-adjusted index is assembled by adding up all the monthly tonnage data reported by the survey respondents (ATA member carriers) for the latest two months. Then a monthly percent change is calculated and then applied to the index number for the first month.
“We had heard that freight weakened from a robust June, that that was true,” ATA Chief Economist Bob Costello said in a statement. “Despite a solid June, our truck tonnage index fits with an economy that is growing very slowly. The good news is that tonnage continues to increase on a year-over-year basis, but it is likely that the rate of growth will moderate in the second half of the year.”
Signs of economic weakness, including a recent slowdown in manufacturing data, sluggish retail sales and consumer confidence levels, and fears of a double-dip recession, are prevalent, and all appear to be contributing to lower freight volumes.
Many industry stakeholders maintain that conditions remain choppy, with no clear cut signs of a true recovery on the horizon at this point, especially when factoring in the dark unemployment and housing pictures, too.
In recent months, both shippers and carriers have explained that even though things are relatively steady in light of an uncertain economy, a good amount of the momentum occurring in the market earlier in the year has definitely lessened.
Both shippers and carriers noted that the second half of the year, coupled with how Peak Season shapes up, will go a long way in determining how things shake out in the trucking market.
“We are in a bit of a holding pattern, when it comes to things like increasing inventories and seeing orders increase in a meaningful way,” said a truckload shipper whom declined to be identified. “Until we see business conditions change, we will continue to monitor things in remain cautious. Demand has leveled off, but it is not terrible.”
By Jeff Berman, Group News Editor
August 23, 2011
Truck tonnage in July was down following growth in June, according to the American Trucking Associations (ATA).
The ATA’s advance seasonally-adjusted (SA) For-Hire Truck Tonnage index dropped 1.3 percent on the heels of a revised 2.6 percent June gain. This index has fallen in three of the last four months, with 0.6 percent and 2.0 percent declines in April and May, respectively, continuing a largely uneven pattern of freight transportation volumes.
The SA index is currently at 114 (2000=100), which is down from June’s 115.8 and up from May’s 112.8. It is at its second highest level since January. On an annual basis, it was up 3.9 percent compared to a 6.5 percent annual hike in June.
The ATA’s not seasonally-adjusted (NSA) index, which represents the change in tonnage actually hauled by fleets before any seasonal adjustment, was at 111 in July, down 9 percent from June’s 122.3. The July 2010 NSA index was 109.9, putting the July 2011 NSA up about 1 percentage point higher.
As LM has reported, some industry analysts maintain that the not seasonally-adjusted index is more useful, because it is comprised of what truckers haul. As defined by the ATA, the not seasonally-adjusted index is assembled by adding up all the monthly tonnage data reported by the survey respondents (ATA member carriers) for the latest two months. Then a monthly percent change is calculated and then applied to the index number for the first month.
“We had heard that freight weakened from a robust June, that that was true,” ATA Chief Economist Bob Costello said in a statement. “Despite a solid June, our truck tonnage index fits with an economy that is growing very slowly. The good news is that tonnage continues to increase on a year-over-year basis, but it is likely that the rate of growth will moderate in the second half of the year.”
Signs of economic weakness, including a recent slowdown in manufacturing data, sluggish retail sales and consumer confidence levels, and fears of a double-dip recession, are prevalent, and all appear to be contributing to lower freight volumes.
Many industry stakeholders maintain that conditions remain choppy, with no clear cut signs of a true recovery on the horizon at this point, especially when factoring in the dark unemployment and housing pictures, too.
In recent months, both shippers and carriers have explained that even though things are relatively steady in light of an uncertain economy, a good amount of the momentum occurring in the market earlier in the year has definitely lessened.
Both shippers and carriers noted that the second half of the year, coupled with how Peak Season shapes up, will go a long way in determining how things shake out in the trucking market.
“We are in a bit of a holding pattern, when it comes to things like increasing inventories and seeing orders increase in a meaningful way,” said a truckload shipper whom declined to be identified. “Until we see business conditions change, we will continue to monitor things in remain cautious. Demand has leveled off, but it is not terrible.”
Thursday, June 23, 2011
This Way To Greatness
As a new freight broker you don’t have to be great to start, but you have to start to be great.
This is a profound observation.
I remember the way I started in the freight industry. I was so worried everything that I was not moving any freight.
Then one day I meet a someone that was a professional freight broker. I was inspired by what they had to say, and I became convinced that I could become a professional freight broker. I wanted to be the best broker I could possibly be, so I started to read and listen to what they had to say and put to practice the things they where teaching me. I overcame the fear and stepped out in faith. As a cumulative result of these actions, I started moving freight and slowly became a professional freight broker and moved over a million dollars in freight annually.
Follow this example and your future will be different and better than your past. The choice is yours. Make the right choice, and I’ll SEE YOU AT THE TOP!
Watch the Video
This is a profound observation.
I remember the way I started in the freight industry. I was so worried everything that I was not moving any freight.
Then one day I meet a someone that was a professional freight broker. I was inspired by what they had to say, and I became convinced that I could become a professional freight broker. I wanted to be the best broker I could possibly be, so I started to read and listen to what they had to say and put to practice the things they where teaching me. I overcame the fear and stepped out in faith. As a cumulative result of these actions, I started moving freight and slowly became a professional freight broker and moved over a million dollars in freight annually.
Follow this example and your future will be different and better than your past. The choice is yours. Make the right choice, and I’ll SEE YOU AT THE TOP!
Watch the Video
Wednesday, May 25, 2011
Successful Freight Broker Agent management
a successful Freight Broker Agent management system include first of all having well defined revenue plans and revenue and margin objectives. Often times, this includes having bookings objectives for your individual freight agents. Having well defined e targets. And of course, having a strong, well documented plan, in terms of who your target markets and customers are.
The next component of successful freight agent performance system is actually having individual revenue margin and booking objectives for each of your people.
Typically, this is done once you’ve defined your overall company’s revenue plans. You should put together targets, annual revenue and bookings goals for each of your freight agents that are tied to that overall revenue plan. And often times you’ll be doing a measuring and monitoring of performance relative to those actual revenue goals systematically on a monthly or quarterly basis in addition to that.
The next element of a successful freight agent performance system is having a regional territory plan that your agents are working towards. This territory plan should list not only your major objects but also key accounts that you’re targeting, the strategies to get into those accounts, should probably have a section about both new business development as well as account maintenance or account management and also have a section related to actual strategies that your freight agents are going to be carrying out.
Again, having a plan in place allows you to use that plan as a tool for measuring and monitoring performance against that plan and having ongoing discussions with your freight agents related to how they’re progressing against the objectives and the overall plan that they’ve set into place.
The next element of a successful freight agent performance system has nothing to do with actual goals objectives or plans, but everything to do with the freight agent mangers role in working with individuals on the team. This is the most critical element. Freight agents are only as good as the freight agent manager. A lot of companies expect freight agent to be left at their own devices, but just like any other team, freight agents need to be managed and the foundation for that, of course, is having somebody in place in your freight brokerage who can function and is willing to work closely with the freight agents.
The role of freight agent manager is in developing solid freight agents and this can only be accomplished by working closely with the freight agents on an ongoing basis and establishing a relationship of trust, confidence, and mentorship. And that relationship built between sales management and its team is fundamental to empowering sales people to be successful in their jobs.
The role of the freight agent manger is to track sales activity and measure and monitor performance and to coach salespeople to success. Tracking activity can be done very easily when your company has a successful CRM implementation. We use salesforce.com to develop customized dashboards that give management a quick snapshot of each of their sales people’s activity in terms of amount of prospecting, amount of actual account qualification and actually being able to measure and track the activity of the sales people as it relates to moving deals through the actual sales process towards close.
Measuring and monitoring performance isn’t just about really tracking activity but in a deeper sense, getting behind the activity to understand what it is that’s working and what’s not working with each Freight Agent. A good example of that is working with accounts. Doing a good job of mapping out an actual customer prospect, in terms of people, decision makers, influencers and decision making process and then working hard in order to touch all the bases to develop and advance the sale a specific account. This is where sales management needs to work deeply to measure and monitor sales performance and this is not a trivial task. It requires active engagement from sales management in order to do this.
Another foundation of good sales management, of course, is coaching your people to success. There is all sorts of schools of thoughts out there about how to best work with people but in this day and age, which is one of empowerment, people want to feel like they’re involved in the decision making processes of their job. They want to feel like their opinion is heard by management. So a more enlightened approach to coaching your people today in today’s management environment is really working with sales people to help them to understand and reach their own conclusions about how they can improve their sales performance.
Coaching requires active engagement which requires in turn, time spent seriously involved in a sales person’s day to day, week to week routine activities. There’s a number of different ways to do this, of course. The most effective way is spending one on one time with your sales people strategizing with them, talking about and preparing for sales calls, doing sales calls and then debriefing after those sales calls to talk about what happened, what was learned and how could the sales call have been improved. Most freight agents learn by doing, and so the active coaching is the art of getting with your agents and then actually working with them to help them to understand how they can enhance their sales performance and their sales technique.
Another element, is regular phone contact with your freight agents just to check with them to find out how things are going, and frequent informal discussions with freight agents to just show them that you care and also giving them feedback on problems and challenges that they are facing on specific. Talking with them on a regular basis about how things are going and showing your freight agents that you are actually engaged with them in an active relationship and are interested in helping them to find ways to win. When your freight agent`s win, your company wins.
Yet another element is holding regular sales meetings. Some companies only do this on a very infrequent basis and the sales meeting should be a primary component of your sales system. By formalizing sales meetings and holding them on a regular basis, you’re showing your sales team that you’re creating an environment of accountability and information exchange. Sales meetings can be used for a number of purposes including information gathering, finding out how your sales team members are doing and what difficulties they may be facing.
Providing training is very important. Providing ongoing sales training is a way to make sure that your freight agents’ are always sharpening their saw and that you’re giving them the latest tools in order to improve their sales performance. So typically, we work on sales technique training as well as product training and customer and market training as well. Other things to do in sales meetings include providing recognition incentives and rewards, taking time in your sales meetings to praise and celebrate the successes of your people is a great way of showing them that you really do care about their performance and you’re willing to celebrate those success and give them recognition and rewards as appropriate for the successes that they have. So holding sales meetings is an important part of making sure that you have a motivated, high performance team that’s working together and is accountable for its activities.
The more that sales people understand that they are accountable for producing themselves and are held accountable through these different vehicles that we’ve talked about the better your sales performance is going to be from your agents. So building and deploying a successful sales p management system is something that a company cannot live without and needs to be taken very seriously.
Of course the best sales performance system is only as good as the people who are running it and when it comes right down to it, running a high performance sales team is all about good leadership. What is good leadership? That’s not the subject that I want to cover here but I certainly do want to say this: Leadership is about passion, about vision, about connectedness, about motivating people, about finding out what it is that unlocks the door to people’s special performance and helping them to open that door and go there. So in some way, building a successful sales management system is a key to accelerating your company’s sales and as your organization continues to grow, it becomes more important in order to achieve high performance scalability and repeatability in your processes.
The next component of successful freight agent performance system is actually having individual revenue margin and booking objectives for each of your people.
Typically, this is done once you’ve defined your overall company’s revenue plans. You should put together targets, annual revenue and bookings goals for each of your freight agents that are tied to that overall revenue plan. And often times you’ll be doing a measuring and monitoring of performance relative to those actual revenue goals systematically on a monthly or quarterly basis in addition to that.
The next element of a successful freight agent performance system is having a regional territory plan that your agents are working towards. This territory plan should list not only your major objects but also key accounts that you’re targeting, the strategies to get into those accounts, should probably have a section about both new business development as well as account maintenance or account management and also have a section related to actual strategies that your freight agents are going to be carrying out.
Again, having a plan in place allows you to use that plan as a tool for measuring and monitoring performance against that plan and having ongoing discussions with your freight agents related to how they’re progressing against the objectives and the overall plan that they’ve set into place.
The next element of a successful freight agent performance system has nothing to do with actual goals objectives or plans, but everything to do with the freight agent mangers role in working with individuals on the team. This is the most critical element. Freight agents are only as good as the freight agent manager. A lot of companies expect freight agent to be left at their own devices, but just like any other team, freight agents need to be managed and the foundation for that, of course, is having somebody in place in your freight brokerage who can function and is willing to work closely with the freight agents.
The role of freight agent manager is in developing solid freight agents and this can only be accomplished by working closely with the freight agents on an ongoing basis and establishing a relationship of trust, confidence, and mentorship. And that relationship built between sales management and its team is fundamental to empowering sales people to be successful in their jobs.
The role of the freight agent manger is to track sales activity and measure and monitor performance and to coach salespeople to success. Tracking activity can be done very easily when your company has a successful CRM implementation. We use salesforce.com to develop customized dashboards that give management a quick snapshot of each of their sales people’s activity in terms of amount of prospecting, amount of actual account qualification and actually being able to measure and track the activity of the sales people as it relates to moving deals through the actual sales process towards close.
Measuring and monitoring performance isn’t just about really tracking activity but in a deeper sense, getting behind the activity to understand what it is that’s working and what’s not working with each Freight Agent. A good example of that is working with accounts. Doing a good job of mapping out an actual customer prospect, in terms of people, decision makers, influencers and decision making process and then working hard in order to touch all the bases to develop and advance the sale a specific account. This is where sales management needs to work deeply to measure and monitor sales performance and this is not a trivial task. It requires active engagement from sales management in order to do this.
Another foundation of good sales management, of course, is coaching your people to success. There is all sorts of schools of thoughts out there about how to best work with people but in this day and age, which is one of empowerment, people want to feel like they’re involved in the decision making processes of their job. They want to feel like their opinion is heard by management. So a more enlightened approach to coaching your people today in today’s management environment is really working with sales people to help them to understand and reach their own conclusions about how they can improve their sales performance.
Coaching requires active engagement which requires in turn, time spent seriously involved in a sales person’s day to day, week to week routine activities. There’s a number of different ways to do this, of course. The most effective way is spending one on one time with your sales people strategizing with them, talking about and preparing for sales calls, doing sales calls and then debriefing after those sales calls to talk about what happened, what was learned and how could the sales call have been improved. Most freight agents learn by doing, and so the active coaching is the art of getting with your agents and then actually working with them to help them to understand how they can enhance their sales performance and their sales technique.
Another element, is regular phone contact with your freight agents just to check with them to find out how things are going, and frequent informal discussions with freight agents to just show them that you care and also giving them feedback on problems and challenges that they are facing on specific. Talking with them on a regular basis about how things are going and showing your freight agents that you are actually engaged with them in an active relationship and are interested in helping them to find ways to win. When your freight agent`s win, your company wins.
Yet another element is holding regular sales meetings. Some companies only do this on a very infrequent basis and the sales meeting should be a primary component of your sales system. By formalizing sales meetings and holding them on a regular basis, you’re showing your sales team that you’re creating an environment of accountability and information exchange. Sales meetings can be used for a number of purposes including information gathering, finding out how your sales team members are doing and what difficulties they may be facing.
Providing training is very important. Providing ongoing sales training is a way to make sure that your freight agents’ are always sharpening their saw and that you’re giving them the latest tools in order to improve their sales performance. So typically, we work on sales technique training as well as product training and customer and market training as well. Other things to do in sales meetings include providing recognition incentives and rewards, taking time in your sales meetings to praise and celebrate the successes of your people is a great way of showing them that you really do care about their performance and you’re willing to celebrate those success and give them recognition and rewards as appropriate for the successes that they have. So holding sales meetings is an important part of making sure that you have a motivated, high performance team that’s working together and is accountable for its activities.
The more that sales people understand that they are accountable for producing themselves and are held accountable through these different vehicles that we’ve talked about the better your sales performance is going to be from your agents. So building and deploying a successful sales p management system is something that a company cannot live without and needs to be taken very seriously.
Of course the best sales performance system is only as good as the people who are running it and when it comes right down to it, running a high performance sales team is all about good leadership. What is good leadership? That’s not the subject that I want to cover here but I certainly do want to say this: Leadership is about passion, about vision, about connectedness, about motivating people, about finding out what it is that unlocks the door to people’s special performance and helping them to open that door and go there. So in some way, building a successful sales management system is a key to accelerating your company’s sales and as your organization continues to grow, it becomes more important in order to achieve high performance scalability and repeatability in your processes.
Friday, February 18, 2011
Freight Brokers you need to master proper service
There is no doubt that Freight Brokers must understand the service processes. Freight brokering is such a competitive market you must provide proper Service. You must understand each individual clients needs. And provide proper customer service
1. Position your service values early
It is important so that you show a high value to customer service early in the negotiation process.
2. Learn client’s vital information by asking proper questions
Seasoned freight brokers ask 2 -3 times more questions. A cardinal rule is to get vital information to ensure proper customer service.
3. Know the client’s needs
There is nothing more frustrating for you client than poor service or to get the feeling that you could care less whether you continue to provide service to them. What some freight brokers seem to forget is how willing and likely clients are to share their bad service or tell their network about who not to do business with.
Here are some ways to ensure you drive your customers away:
1. Don't call your customers back when you promise them you will
2. Ignore your customers by not staying in contact with them
3. Make sure you don`t call them back with vital information
4. Have your customer's phone calls be placed on hold by an automated voice machine
5. Spend more time telling your customers what you can't do instead of what you can do
6. Have a staff full of unhelpful or rude employees
7. Make the clients feel like it is a privilege to work with your freight brokerage
8. Have a staff with an "I can't be bothered" attitude
9. Provide a complicated process for your customers to talk with top management
10. Have a very difficult process to contact you after hours
1. Position your service values early
It is important so that you show a high value to customer service early in the negotiation process.
2. Learn client’s vital information by asking proper questions
Seasoned freight brokers ask 2 -3 times more questions. A cardinal rule is to get vital information to ensure proper customer service.
3. Know the client’s needs
There is nothing more frustrating for you client than poor service or to get the feeling that you could care less whether you continue to provide service to them. What some freight brokers seem to forget is how willing and likely clients are to share their bad service or tell their network about who not to do business with.
Here are some ways to ensure you drive your customers away:
1. Don't call your customers back when you promise them you will
2. Ignore your customers by not staying in contact with them
3. Make sure you don`t call them back with vital information
4. Have your customer's phone calls be placed on hold by an automated voice machine
5. Spend more time telling your customers what you can't do instead of what you can do
6. Have a staff full of unhelpful or rude employees
7. Make the clients feel like it is a privilege to work with your freight brokerage
8. Have a staff with an "I can't be bothered" attitude
9. Provide a complicated process for your customers to talk with top management
10. Have a very difficult process to contact you after hours
Thursday, December 30, 2010
The Power of Industry Trade Journals, and Where You Can Get Them Now
At A1 Freight Broker Training I am always looking for helpful information for my clients and when I came across the post Published By Art Sobczak, Business By Phone Inc. I knew I had found valuable information for my clients and potential Clients so here you go enjoy.
The Power of Industry Trade Journals, and
Where You Can Get Them Now
By Sam Richter
Trade journals and magazines are an
outstanding way to learn about an
industry and the companies in it.
Industry issues, trends, and profiles
of key companies and individuals are
covered in each issue. Subscribe to
journals from your prospect’s and
customer’s industry and you’ll stay
up to date on what’s going on in their
world, helping you better craft
presentations and proposals, and
helping you better provide long-term
relevant value.
Whether you’re an inside sales
representative responsible for
generating leads via the phone,
or an outside sales person responsible
for meeting with prospects and closing
deals, the more you know about your
prospects and the challenges they face,
the better you’ll be able to get past
gate keepers, relate on a relevant level,
and share solutions that solve real problems.
It’s pretty obvious if you think about it.
If your sales process is based strictly on
geography—let’s call on every business of a
certain size within a particular region—then
your sales call is more likely than not going
to be about YOU. You’ll talk about your company,
your solutions, and how you’ve helped others
in the community
Segment by Industry
Instead, divide your call list by industry.
Then study your prospect’s industry. Before
you make sales calls, spend a day researching
what’s important to your prospects. Read their
industry reports. Learn how the best companies
in their industry operate. Determine how your
products and/or services help solve real
problems in their world. Then, when you pick
up the phone or have an in person meeting,
your conversation is going to be about THEM.
In addition, an industry publication is often
a great source for leads. Many publications
generate a regular “top company list.” In each
issue they most likely profile multiple different
companies, and write stories about influential
executives. Use this information to generate
prospect lists, and to understand a prospect
before you call or meet.
Where to Find Them
So where can you get industry journals and
magazines? How can you access industry reports
and white papers? Aren’t they expensive?
Don’t they take weeks or months to receive?
Not necessarily. Now you can get complimentary
access to thousands of industry journals and
research reports. Just go to www.samrichter.com/pubs
Industry publications typically make their money
via advertising. They’re happy to give away their
information in exchange for your information.
Because the more they know about their readers,
the more they can charge for their ads.
When you go to www.samrichter.com/pubs, you’ll
notice the industry list on the left side. Just
click on an industry to open the industry
publication page. Once on the page, select a
publication, research report, and/or white paper.
You can choose as many as you want (one at a time,
of course), and upon filling out the form, you
can download your report immediately or, depending
on the publication, it will be sent to you via
the mail.
Some of the registration forms are pretty
lengthy. And some ask for a lot of information,
some of which might seem a bit personal.
Remember…you’re getting these publications for
free, many of which cost hundreds of dollars!
So your information sharing is your currency
that you’re trading for access to valuable content.
Learn what’s going on in your prospects’ and
your customers’ world and how you can provide
high value. Impress them with your knowledge
of their issues, challenges, and industry success
stories.
Ultimately, you’ll get in more doors, and you’ll
close more deals.
Visit www.samrichter.com/pubs because
now you Know More!
(Sam Richter is the founder of the Know More!
Business Improvement program www.samrichter.com.
This is just one of the more than 80 people, company,
and industry information search tips and resources
you'll find in his top-selling and award-winning
book, Take the Cold Out of Cold Calling
www.takethecold.com.)
The Power of Industry Trade Journals, and
Where You Can Get Them Now
By Sam Richter
Trade journals and magazines are an
outstanding way to learn about an
industry and the companies in it.
Industry issues, trends, and profiles
of key companies and individuals are
covered in each issue. Subscribe to
journals from your prospect’s and
customer’s industry and you’ll stay
up to date on what’s going on in their
world, helping you better craft
presentations and proposals, and
helping you better provide long-term
relevant value.
Whether you’re an inside sales
representative responsible for
generating leads via the phone,
or an outside sales person responsible
for meeting with prospects and closing
deals, the more you know about your
prospects and the challenges they face,
the better you’ll be able to get past
gate keepers, relate on a relevant level,
and share solutions that solve real problems.
It’s pretty obvious if you think about it.
If your sales process is based strictly on
geography—let’s call on every business of a
certain size within a particular region—then
your sales call is more likely than not going
to be about YOU. You’ll talk about your company,
your solutions, and how you’ve helped others
in the community
Segment by Industry
Instead, divide your call list by industry.
Then study your prospect’s industry. Before
you make sales calls, spend a day researching
what’s important to your prospects. Read their
industry reports. Learn how the best companies
in their industry operate. Determine how your
products and/or services help solve real
problems in their world. Then, when you pick
up the phone or have an in person meeting,
your conversation is going to be about THEM.
In addition, an industry publication is often
a great source for leads. Many publications
generate a regular “top company list.” In each
issue they most likely profile multiple different
companies, and write stories about influential
executives. Use this information to generate
prospect lists, and to understand a prospect
before you call or meet.
Where to Find Them
So where can you get industry journals and
magazines? How can you access industry reports
and white papers? Aren’t they expensive?
Don’t they take weeks or months to receive?
Not necessarily. Now you can get complimentary
access to thousands of industry journals and
research reports. Just go to www.samrichter.com/pubs
Industry publications typically make their money
via advertising. They’re happy to give away their
information in exchange for your information.
Because the more they know about their readers,
the more they can charge for their ads.
When you go to www.samrichter.com/pubs, you’ll
notice the industry list on the left side. Just
click on an industry to open the industry
publication page. Once on the page, select a
publication, research report, and/or white paper.
You can choose as many as you want (one at a time,
of course), and upon filling out the form, you
can download your report immediately or, depending
on the publication, it will be sent to you via
the mail.
Some of the registration forms are pretty
lengthy. And some ask for a lot of information,
some of which might seem a bit personal.
Remember…you’re getting these publications for
free, many of which cost hundreds of dollars!
So your information sharing is your currency
that you’re trading for access to valuable content.
Learn what’s going on in your prospects’ and
your customers’ world and how you can provide
high value. Impress them with your knowledge
of their issues, challenges, and industry success
stories.
Ultimately, you’ll get in more doors, and you’ll
close more deals.
Visit www.samrichter.com/pubs because
now you Know More!
(Sam Richter is the founder of the Know More!
Business Improvement program www.samrichter.com.
This is just one of the more than 80 people, company,
and industry information search tips and resources
you'll find in his top-selling and award-winning
book, Take the Cold Out of Cold Calling
www.takethecold.com.)
Wednesday, December 29, 2010
Freight Brokers Use the art of proper customer service during a Negotiation
To provide proper customer service to both of your clients will involve basic communication skills. Skills such as active listening, paying attention, having a clear understanding of your client’s needs, as well as the objectives of your clients. To be truly effective, however, you need to know more. You should be able to communicate properly during the process of negotiation.
Many situations you’ll face as freight brokers or freight broker agents will require you to effectively negotiate to a mutually beneficial (win-win-win) solution.
1. Responding to manufactures requests for qualified carries with proper equipment
2. Negotiating with carries for service and meeting their needs for adequate freight and rates
3. Convincing both manufacture and carrier to do what you would like them to do
4. Working with clients on contracts that provide the quality services and equipment they need but in a manner that allows you to use your resources optimally
5. Persuading both clients to accept your proposals; try a new idea, etc.
In order to be successful, you must master the customer service process, which will enable you to create the attitude change. In other words, you have to be able to “sell” your ideas in order to make changes for a win-win-win situation, while providing both sides with a fair deal. The result of a successful negotiation is that all parties received the best deal possible.
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training and Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Many situations you’ll face as freight brokers or freight broker agents will require you to effectively negotiate to a mutually beneficial (win-win-win) solution.
1. Responding to manufactures requests for qualified carries with proper equipment
2. Negotiating with carries for service and meeting their needs for adequate freight and rates
3. Convincing both manufacture and carrier to do what you would like them to do
4. Working with clients on contracts that provide the quality services and equipment they need but in a manner that allows you to use your resources optimally
5. Persuading both clients to accept your proposals; try a new idea, etc.
In order to be successful, you must master the customer service process, which will enable you to create the attitude change. In other words, you have to be able to “sell” your ideas in order to make changes for a win-win-win situation, while providing both sides with a fair deal. The result of a successful negotiation is that all parties received the best deal possible.
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training and Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Friday, December 17, 2010
Freight Brokers/ oops you miss dialed or did you
If you reach a company you did not call pause a second and then smoothly flip the call.
"Tell you what. Since I've got you on the phone may I ask if your company uses Freight Brokers."
Yes, you work with sorted lists provided by lead-generation companies, but why live with meager success rates (1 percent to 2 percent) when you can push your success rate considerably higher by much more narrowly prequalifying leads you gather yourself?
Rustle up plenty of potential clients with creative online searches. Scroll through different Manufacture sic code names and Google word combinations like food and kindred products. Once you have identified a lead, spend a few more minutes on the Internet in search of potentially helpful information about the company, insights that might also help him take even more of the chill off a cold call.
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
"Tell you what. Since I've got you on the phone may I ask if your company uses Freight Brokers."
Yes, you work with sorted lists provided by lead-generation companies, but why live with meager success rates (1 percent to 2 percent) when you can push your success rate considerably higher by much more narrowly prequalifying leads you gather yourself?
Rustle up plenty of potential clients with creative online searches. Scroll through different Manufacture sic code names and Google word combinations like food and kindred products. Once you have identified a lead, spend a few more minutes on the Internet in search of potentially helpful information about the company, insights that might also help him take even more of the chill off a cold call.
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Wednesday, December 1, 2010
Freight Brokers and the wavering Battle of Faith
Freight Brokers should consider it a sheer gift, , when tests and challenges come at you know that under pressure, your faith is forced into the open and shows its true colors. So don't try to get out of anything prematurely. Let it do its work so you become mature and well-developed, not deficient in any way. If you don't know what you're doing, look for help. You'll get help, and won't be condescended to when you ask for it. Ask boldly, believingly, without a second thought. People who worry are like wind-whipped waves. Don’t think you're going to get anything b worrying about the situation, keep an open mind and all your options will be revealed.
Have you ever felt as if your business swings back and forth like a pendulum between faith and doubt? This is a fairly common problem, especially when trying situations come our way. Although we know what should happen, our feelings tell us something totally different.
The question is not if we will experience this, but rather, how long we will remain on one side or the other. Three factors determine whether we lean toward faith or doubt: the strength of our faith at the time of the trial; our knowledge and understanding of the business we are in; and our experience with failure or success in past trials, especially those of the same nature.
To help you grow in faith, it's important to change not only your focus but also your thinking and listening practices.
• Set your mind on proper procedures, not on the impossibility of your situation.
• Trust in the proper training you have received instead of your feelings about the circumstances.
• Seek to view the difficulty with an open mind and in proper perspective instead of giving it your own limited interpretation.
• Listen to the truth—not whispered lies, which stir up uncertainties.
• Remember past situations you have overcome instead of dwelling on your present situation.
The key to stabilizing faith lies in choosing to believe in proper motives, regardless of the situation. Only then will it be possible to bring natural feelings of doubt, anxiety, fear, anger, or confusion into submission to what we know to be correct and ethical.
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Have you ever felt as if your business swings back and forth like a pendulum between faith and doubt? This is a fairly common problem, especially when trying situations come our way. Although we know what should happen, our feelings tell us something totally different.
The question is not if we will experience this, but rather, how long we will remain on one side or the other. Three factors determine whether we lean toward faith or doubt: the strength of our faith at the time of the trial; our knowledge and understanding of the business we are in; and our experience with failure or success in past trials, especially those of the same nature.
To help you grow in faith, it's important to change not only your focus but also your thinking and listening practices.
• Set your mind on proper procedures, not on the impossibility of your situation.
• Trust in the proper training you have received instead of your feelings about the circumstances.
• Seek to view the difficulty with an open mind and in proper perspective instead of giving it your own limited interpretation.
• Listen to the truth—not whispered lies, which stir up uncertainties.
• Remember past situations you have overcome instead of dwelling on your present situation.
The key to stabilizing faith lies in choosing to believe in proper motives, regardless of the situation. Only then will it be possible to bring natural feelings of doubt, anxiety, fear, anger, or confusion into submission to what we know to be correct and ethical.
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker conduct business with the proper motives
Business is much more than just a way to make money.
Business has value beyond the income it generates for you; it gives you a chance to share your moral values (customer service, integrity and honesty) with other people. The actual work you do in business has great intrinsic value, because it helps shape the kind of world in which we live.
Here's how you can do business with the proper motives:
Provide the type of customer service that will enable it to flourish.
Consider what values you communicate through the type of service you offer to your clients.
Provide opportunities for meaningful work that will allow employees to express creativity.
Give the people you hire to work at your business opportunities to participate in meaningful and creative work. Encourage them to do their best, help people to discover, develop, and use their talents, so they'll find joy in their work and want to do it well.
Be willing to make sacrifices.
Realize that, while having good ethics usually will lead to good financial profits for your business, sometimes you may face situations where doing what's right will cost your business and hurt its bottom line. If that happens, be willing to sacrifice profits in favor of doing what right to do.
Make your business sustainable.
While you shouldn't make profitability your main goal - your main goal is to serve well - you also need to keep your company financially sustainable to stay in business. Keep in mind that you need to be fair strive to make decisions that will not harm anyone connected to your business.
Build the right spiritual habits.
Practice spiritual disciplines regularly to help you develop attitudes that will lead you to do what's right in business. If you keep growing spiritual disciplines, you'll be able to make the right ethical decisions in business, such as: conducting yourself with integrity in all situations, comply with laws and company policies, work hard, be kind and compassionate to others, be generous to others, listen well to others, be humble, be eager to learn, avoid intentionally harming others (such as through gossip), and working for the best interest of your company and community instead of just your own personal advancement.
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00.
Business has value beyond the income it generates for you; it gives you a chance to share your moral values (customer service, integrity and honesty) with other people. The actual work you do in business has great intrinsic value, because it helps shape the kind of world in which we live.
Here's how you can do business with the proper motives:
Provide the type of customer service that will enable it to flourish.
Consider what values you communicate through the type of service you offer to your clients.
Provide opportunities for meaningful work that will allow employees to express creativity.
Give the people you hire to work at your business opportunities to participate in meaningful and creative work. Encourage them to do their best, help people to discover, develop, and use their talents, so they'll find joy in their work and want to do it well.
Be willing to make sacrifices.
Realize that, while having good ethics usually will lead to good financial profits for your business, sometimes you may face situations where doing what's right will cost your business and hurt its bottom line. If that happens, be willing to sacrifice profits in favor of doing what right to do.
Make your business sustainable.
While you shouldn't make profitability your main goal - your main goal is to serve well - you also need to keep your company financially sustainable to stay in business. Keep in mind that you need to be fair strive to make decisions that will not harm anyone connected to your business.
Build the right spiritual habits.
Practice spiritual disciplines regularly to help you develop attitudes that will lead you to do what's right in business. If you keep growing spiritual disciplines, you'll be able to make the right ethical decisions in business, such as: conducting yourself with integrity in all situations, comply with laws and company policies, work hard, be kind and compassionate to others, be generous to others, listen well to others, be humble, be eager to learn, avoid intentionally harming others (such as through gossip), and working for the best interest of your company and community instead of just your own personal advancement.
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00.
Monday, November 8, 2010
Freight Brokers Listen to the words that are coming out of your prospect’s mouth
Freight Brokers Stop thinking that you know everything that your prospect is thinking. You don’t. And frankly, you don’t need to.
You just need to listen to what they are saying to you.
That’s right. If you let a prospect do a little talking, they will tell you everything that you need to know to provide them a winning solution.you just need to listen.
Listen to the tone, the urgency, the range, the excitement, the pronunciation of each word that your prospect speaks. Listen.
And then insert your services or solution into the discussion using your prospect’s own words are you creating a solution for your prospect or just trying to move freight?
Remember if you take it to a personal level you win!
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00.
You just need to listen to what they are saying to you.
That’s right. If you let a prospect do a little talking, they will tell you everything that you need to know to provide them a winning solution.you just need to listen.
Listen to the tone, the urgency, the range, the excitement, the pronunciation of each word that your prospect speaks. Listen.
And then insert your services or solution into the discussion using your prospect’s own words are you creating a solution for your prospect or just trying to move freight?
Remember if you take it to a personal level you win!
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00.
Freight Brokers Listen to the words that are NOT coming out of your prospect’s mouth
Freight Brokers Stop thinking that you know everything that your prospect is thinking. You don’t. And frankly, you don’t need to.
You just need to listen to what they are saying to you.
That’s right. If you let a prospect do a little talking, they will tell you everything that you need to know to provide them a winning solution.you just need to listen.
Listen to the tone, the urgency, the range, the excitement, the pronunciation of each word that your prospect speaks. Listen.
And then insert your services or solution into the discussion using your prospect’s own words are you creating a solution for your prospect or just trying to move freight?
Remember if you take it to a personal level you win!
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00.
You just need to listen to what they are saying to you.
That’s right. If you let a prospect do a little talking, they will tell you everything that you need to know to provide them a winning solution.you just need to listen.
Listen to the tone, the urgency, the range, the excitement, the pronunciation of each word that your prospect speaks. Listen.
And then insert your services or solution into the discussion using your prospect’s own words are you creating a solution for your prospect or just trying to move freight?
Remember if you take it to a personal level you win!
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00.
Thursday, August 26, 2010
Freight Brokers Dealing with customers is not easy
Freight Brokers Dealing with customers is not easy
Dealing with customers is not easy - each one brings to the transaction their own history, experiences and current state of mind. Some may, consciously or not, be seeking to let off steam, and you may be a convenient outlet!
Having acknowledged that customer service is a tough job to do well, it is surprising that many freight brokers act as though they don't care. At times we will have ruff situations, and run the risk of customers being upset ideally, the best possible way we can approach customer service is to use each and every encounter with a customer to enhance our company's reputation. We live in an imperfect world where there will mistakes and inevitably sometimes things go wrong. In my experience, when something has gone wrong and the customer complains, you have a wonderful opportunity to create a much stronger loyalty to your company than if everything always goes right!
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00.
Dealing with customers is not easy - each one brings to the transaction their own history, experiences and current state of mind. Some may, consciously or not, be seeking to let off steam, and you may be a convenient outlet!
Having acknowledged that customer service is a tough job to do well, it is surprising that many freight brokers act as though they don't care. At times we will have ruff situations, and run the risk of customers being upset ideally, the best possible way we can approach customer service is to use each and every encounter with a customer to enhance our company's reputation. We live in an imperfect world where there will mistakes and inevitably sometimes things go wrong. In my experience, when something has gone wrong and the customer complains, you have a wonderful opportunity to create a much stronger loyalty to your company than if everything always goes right!
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00.
Monday, August 23, 2010
The History of Transportation and Freight Brokers
Transportation and freight brokers have been moving goods since 1852 when Wells, Fargo & Company opened its doors in California, at that time anyone with a wagon and team of horses could open an express company. Before 1900, most freight transported over land was carried by trains using railroads. Trains were highly efficient at moving large amounts of freight, but could only deliver that freight to centralized urban centers for distribution by horse-drawn transport.
The few trucks that existed at the time were mostly novelties, appreciated more for their advertising space than for their utility. The use of range-limited electric engines, lack of paved rural roads, and small load capacities limited trucks to mostly short-haul urban routes. As time moved on transportation began to gain popularity and new technology made trucks more capable of carrying goods safely, efficiently, and economically. This added to the rapidly growing infrastructure of highways and interstates, truck travel by road was the natural answer to many logistical and transportation challenges.
Starting in 1910, the development of a number of technologies gave rise to the modern trucking industry. With the advent of the gasoline-powered internal combustion engine, improvements in transmissions, the move away from chain drives to gear drives, and the development of the tractor/semi-trailer combination, shipping by truck gained in popularity. Today nearly every good you buy at a store or have around your home or office was transported one time or another by a truck, often multiple times. The amount of freight moved by truck every year in the United States adds up to a value of over $670 billion dollars, Ever since goods have been produced and needed transport over longer distance, freight brokers have been used. Freight brokers leverage extensive knowledge of the transportation industry and a wide list of contacts to match up companies that need to have product shipped with carriers looking for freight to move.
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00.
The few trucks that existed at the time were mostly novelties, appreciated more for their advertising space than for their utility. The use of range-limited electric engines, lack of paved rural roads, and small load capacities limited trucks to mostly short-haul urban routes. As time moved on transportation began to gain popularity and new technology made trucks more capable of carrying goods safely, efficiently, and economically. This added to the rapidly growing infrastructure of highways and interstates, truck travel by road was the natural answer to many logistical and transportation challenges.
Starting in 1910, the development of a number of technologies gave rise to the modern trucking industry. With the advent of the gasoline-powered internal combustion engine, improvements in transmissions, the move away from chain drives to gear drives, and the development of the tractor/semi-trailer combination, shipping by truck gained in popularity. Today nearly every good you buy at a store or have around your home or office was transported one time or another by a truck, often multiple times. The amount of freight moved by truck every year in the United States adds up to a value of over $670 billion dollars, Ever since goods have been produced and needed transport over longer distance, freight brokers have been used. Freight brokers leverage extensive knowledge of the transportation industry and a wide list of contacts to match up companies that need to have product shipped with carriers looking for freight to move.
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00.
The History of Transportation and Freight Brokers
Transportation and freight brokers have been moving goods since 1852 when Wells, Fargo & Company opened its doors in California, at that time anyone with a wagon and team of horses could open an express company. Before 1900, most freight transported over land was carried by trains using railroads. Trains were highly efficient at moving large amounts of freight, but could only deliver that freight to centralized urban centers for distribution by horse-drawn transport.
The few trucks that existed at the time were mostly novelties, appreciated more for their advertising space than for their utility. The use of range-limited electric engines, lack of paved rural roads, and small load capacities limited trucks to mostly short-haul urban routes. As time moved on transportation began to gain popularity and new technology made trucks more capable of carrying goods safely, efficiently, and economically. This added to the rapidly growing infrastructure of highways and interstates, truck travel by road was the natural answer to many logistical and transportation challenges.
Starting in 1910, the development of a number of technologies gave rise to the modern trucking industry. With the advent of the gasoline-powered internal combustion engine, improvements in transmissions, the move away from chain drives to gear drives, and the development of the tractor/semi-trailer combination, shipping by truck gained in popularity. Today nearly every good you buy at a store or have around your home or office was transported one time or another by a truck, often multiple times. The amount of freight moved by truck every year in the United States adds up to a value of over $670 billion dollars, Ever since goods have been produced and needed transport over longer distance, freight brokers have been used. Freight brokers leverage extensive knowledge of the transportation industry and a wide list of contacts to match up companies that need to have product shipped with carriers looking for freight to move.
Check Out the services we offer
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Start Today Call (706) 451-9371
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00.
The few trucks that existed at the time were mostly novelties, appreciated more for their advertising space than for their utility. The use of range-limited electric engines, lack of paved rural roads, and small load capacities limited trucks to mostly short-haul urban routes. As time moved on transportation began to gain popularity and new technology made trucks more capable of carrying goods safely, efficiently, and economically. This added to the rapidly growing infrastructure of highways and interstates, truck travel by road was the natural answer to many logistical and transportation challenges.
Starting in 1910, the development of a number of technologies gave rise to the modern trucking industry. With the advent of the gasoline-powered internal combustion engine, improvements in transmissions, the move away from chain drives to gear drives, and the development of the tractor/semi-trailer combination, shipping by truck gained in popularity. Today nearly every good you buy at a store or have around your home or office was transported one time or another by a truck, often multiple times. The amount of freight moved by truck every year in the United States adds up to a value of over $670 billion dollars, Ever since goods have been produced and needed transport over longer distance, freight brokers have been used. Freight brokers leverage extensive knowledge of the transportation industry and a wide list of contacts to match up companies that need to have product shipped with carriers looking for freight to move.
Check Out the services we offer
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Start Today Call (706) 451-9371
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00.
Tuesday, August 17, 2010
Freight Brokers And Terminology
As a professional logistics person it is vital you understand terminology, here is a term FOB and the meaning at A1 Freight Training we go in depth with this and what it means to you the logistics professional.
The acronym FOB has two meanings, "freight on board" and "free on board." Both are accounting terms that hold a lot of meaning for those shipping items as one designates payment arrangements and the other designates the point one becomes responsible for the shipment.
1. The term "free on board" relates to the shipping of merchandise from the supplier to the receiver. The designation means that the costs of the shipping and handling of any goods are included in the price paid.
2. The FOB term in freight and shipping is more readily understood as "freight on board," an accounting term designating the point at which the ownership of materials being shipped passes to the receiver. A warehouse that orders $10,000 in inventory from a supplier has to enter a $10,000 entry into their accounting books. FOB shipping point means that the ownership of the inventory passes to the warehouse at the point the supplier ships the inventory to them. The warehouse accepts ownership and makes the entry prior to receiving the inventory.
3. "FOB destination" means that the transfer of ownership occurs at the point the inventory is delivered to the receiver. The entry of $10,000 of inventory does not occur until the truck arrives and the inventory is confirmed and counted. In the same way, the supplier must keep the inventory on their accounting books until the warehouse receives them.
Check Out the services we offer
At A1 Truck Services
Watch The Video About A1 Trucking Services
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Start Today Call (706) 451-9371
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00
The acronym FOB has two meanings, "freight on board" and "free on board." Both are accounting terms that hold a lot of meaning for those shipping items as one designates payment arrangements and the other designates the point one becomes responsible for the shipment.
Free On Board
1. The term "free on board" relates to the shipping of merchandise from the supplier to the receiver. The designation means that the costs of the shipping and handling of any goods are included in the price paid.
Freight on Board Shipping Point
2. The FOB term in freight and shipping is more readily understood as "freight on board," an accounting term designating the point at which the ownership of materials being shipped passes to the receiver. A warehouse that orders $10,000 in inventory from a supplier has to enter a $10,000 entry into their accounting books. FOB shipping point means that the ownership of the inventory passes to the warehouse at the point the supplier ships the inventory to them. The warehouse accepts ownership and makes the entry prior to receiving the inventory.
Freight On Board Destination
3. "FOB destination" means that the transfer of ownership occurs at the point the inventory is delivered to the receiver. The entry of $10,000 of inventory does not occur until the truck arrives and the inventory is confirmed and counted. In the same way, the supplier must keep the inventory on their accounting books until the warehouse receives them.
Check Out the services we offer
At A1 Truck Services
Watch The Video About A1 Trucking Services
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Start Today Call (706) 451-9371
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00
Trucking and what freight brokers are really for
If you are an owner-operator, you know how important it is to find freight, because you understand that deadhead doesn't pay. You understand this even more because those empty miles of high dollar fuel are a pure expense. Freight Brokers can help you can search the available freight loads by their location, the type of freight, how much the load pays, the size of the load, or where it is going.
It really doesn't matter what kind of trailer you haul, they can help you find loads that fit you.
But you must be careful and take time to check out the freight broker you will b working with Hauling a load for a someone you have never even heard of can be a nerve racking experience because you just don't know how trustworthy they are, or what kind of difficulty they may give you after your truck is loaded. This is why it is vital to check out a freight broker, before you do business with them, by reading feedback reviews other drivers have left about them. Can't you just imagine the headaches that will save you?
Of course, the opposite is also true; once you have gotten along well with a particular freight broker, you want to be able to work with them again. This is why the you should a list of freight brokers and loads you have hauled for them
Running empty miles is a waste, but, fortunately, it is a waste you should not have to experience again. By building a list of trust worthy freight brokers.
Check Out the services we offer
At A1 Truck Services
Watch The Video About A1 Trucking Services
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Start Today Call (706) 451-9371
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00
It really doesn't matter what kind of trailer you haul, they can help you find loads that fit you.
But you must be careful and take time to check out the freight broker you will b working with Hauling a load for a someone you have never even heard of can be a nerve racking experience because you just don't know how trustworthy they are, or what kind of difficulty they may give you after your truck is loaded. This is why it is vital to check out a freight broker, before you do business with them, by reading feedback reviews other drivers have left about them. Can't you just imagine the headaches that will save you?
Of course, the opposite is also true; once you have gotten along well with a particular freight broker, you want to be able to work with them again. This is why the you should a list of freight brokers and loads you have hauled for them
Running empty miles is a waste, but, fortunately, it is a waste you should not have to experience again. By building a list of trust worthy freight brokers.
Check Out the services we offer
At A1 Truck Services
Watch The Video About A1 Trucking Services
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Start Today Call (706) 451-9371
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00
Wednesday, August 11, 2010
Qualified Freight Broker Training
Freight broker training like any other, should be done by a qualified person. Not just someone who can give you the basic outline, but can give you the details that go along with it. Freight brokers and agents also need to know the tricks of the trade and how to use the tools available. It won’t do you any good to know what they are if you don’t know how to use them.
When looking for freight broker training look for someone that has been a freight broker, freight broker agent or even a logistics consultant. But be aware that more expensive does not mean more quality or more knowledge. Some schools and seminars charge in the thousands of dollars but they also leave a thousand unanswered questions in the end. Why? They had no experience to share or relate to. Make sense? It does to me. Wondering what would be considered a qualified person? Call your prospective trainers and ask him/her if they have ever been a freight broker or an agent and if so for how long. Depending mostly on their length of experience, success, and why they quit, should give you an idea of their qualifications to give you the proper freight broker training you will need to succeed. Ask them if you can call them back a week or a month or a year down the road if you run into something you don't know or understand. Ask them about honesty and integrity. Then listen to their answers. Proper freight broker training is the key to your success.
Check Out the services we offer
At A1 Truck Services
Watch The Video About A1 Trucking Services
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Start Today Call (706) 451-9371
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00
When looking for freight broker training look for someone that has been a freight broker, freight broker agent or even a logistics consultant. But be aware that more expensive does not mean more quality or more knowledge. Some schools and seminars charge in the thousands of dollars but they also leave a thousand unanswered questions in the end. Why? They had no experience to share or relate to. Make sense? It does to me. Wondering what would be considered a qualified person? Call your prospective trainers and ask him/her if they have ever been a freight broker or an agent and if so for how long. Depending mostly on their length of experience, success, and why they quit, should give you an idea of their qualifications to give you the proper freight broker training you will need to succeed. Ask them if you can call them back a week or a month or a year down the road if you run into something you don't know or understand. Ask them about honesty and integrity. Then listen to their answers. Proper freight broker training is the key to your success.
Check Out the services we offer
At A1 Truck Services
Watch The Video About A1 Trucking Services
A1 Freight Broker Training And Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Start Today Call (706) 451-9371
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Freight Broker Material and 2 Hours online Training $199.00
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