It is a Good for a freight broker to understand how dispatch programs work here at A1 we suggest the you have a good dispatch system and advise you to take a look at Load Pilot they offer a free 30 day trial and are a top notch dispatch system for brokering.
Commercial Vehicle Operations is an application of Intelligent Transportation Systems for trucks.
A typical system would be purchased by the managers of a trucking company. It would have a satellite navigation system, a small computer and a digital radio in each truck. Every fifteen minutes the computer transmits where the truck has been. The digital radio service forwards the data to the central office of the trucking company. A computer system in the central office manages the fleet in real time under control of a team of dispatchers.
In this way, the central office knows where its trucks are. The company tracks individual loads by using barcoded containers and pallets to track loads combined into a larger container. To minimize handling-expense, damage and waste of vehicle capacity, optimal-sized pallets are often constructed at distribution points to go to particular destinations.
A good load-tracking system will help deliver more than 95% of its loads via truck, on planned schedules. If a truck gets off its route, or is delayed, the truck can be diverted to a better route, or urgent loads that are likely to be late can be diverted to air freight. This allows a trucking company to deliver a true premium service at only slightly higher cost. The best proprietary systems, such as the one operated by FedEx, achieve better than 99.999% on-time delivery.
Load-tracking systems use queuing theory, linear programming and minimum spanning tree logic to predict and improve arrival times. The exact means of combining these are usually secret recipes deeply hidden in the software. The basic scheme is that hypothetical routes are constructed by combining road segments, and then poor ones are eliminated using linear programming.
The controlled routes allow a truck to avoid heavy traffic caused by rush-hour, accidents or road-work. Increasingly, governments are providing digital notification when roadways are known to have reduced capacity.
A good system lets the computer, dispatcher and driver collaborate on finding a good route, or a method to move the load. One special value is that the computer can automatically eliminate routes over roads that cannot take the weight of the truck, or that have overhead obstructions.
Usually, the drivers log into the system. The system helps remind a driver to rest. Rested drivers operate the truck more skillfully and safely.
When these systems were first introduced, some drivers resisted them, viewing them as a way for management to spy on the driver.
A well-managed intelligent transportation system provides drivers with huge amounts of help. It gives them a view of their own load and the network of roadways.
Components of CVO include:
Fleet Administration
Freight Administration
Electronic Clearance
Commercial Vehicle Administrative Processes
International Border Crossing Clearance
Weigh-In-Motion (WIM)
Roadside CVO Safety
On-Board Safety Monitoring
CVO Fleet Maintenance
Hazardous Material Planning and Incident Response
Freight In-Transit Monitoring
Freight Terminal Management
Showing posts with label freight brokering. Show all posts
Showing posts with label freight brokering. Show all posts
Friday, October 14, 2011
Monday, October 10, 2011
6 Ways Freight Brokers/Agents Can Increase Carrier Capacity
This is a fantastic article by Denis Brown of LDI once again he has done a fantasitic Job at showing what a top notch broker should do.
If you are like most freight brokers or freight agents I talk to, finding trucks can be a real challenge these days. The fact is, not all freight is created equally and neither are all brokers. There are times when carriers are tripping over one another to take your loads and other times the silence is deafening.
So what’s the secret to finding and retaining truck capacity? The fact is there is no secret, there are no magic bullets, there are just basic business principles that successful freight brokers and freight agents use to stand out from the crowd.
1) Be an investor and focus on building relationships with carriers and drivers before you need them, rather than just focusing on only one load at a time. Ask carriers how you can help them grow their business and always try to think long term while balancing your short term needs.
2) Utilize technology to leverage your time, including advanced freight brokerage software, load boards, email, smart phones, instant messaging, dual monitors and beyond. Let technology do the heavy lifting to make your job easier by allowing you to cast a wider net and communicate your value and needs more efficiently.
3) Tell the truth and be upfront with carriers about the details of your load. No one likes to be misled, including you, so revert back to the basics, “Do unto to others as you would have them do unto you”.
4) Always, always, always pay your carriers on-time! Even if your shipper slow pays or downright refuses to pay you, make sure you are not hurting the carrier for something outside of their control.
5) When there is a problem, take ownership and always focus on the solution, never on the problem!
6) Network with carriers and more importantly with drivers about other drivers and carriers they know that would be interested in doing business with you. Use tools like Linkedin.com and Facebook.com and other social media to make industry connections.
If you are like most freight brokers or freight agents I talk to, finding trucks can be a real challenge these days. The fact is, not all freight is created equally and neither are all brokers. There are times when carriers are tripping over one another to take your loads and other times the silence is deafening.
So what’s the secret to finding and retaining truck capacity? The fact is there is no secret, there are no magic bullets, there are just basic business principles that successful freight brokers and freight agents use to stand out from the crowd.
1) Be an investor and focus on building relationships with carriers and drivers before you need them, rather than just focusing on only one load at a time. Ask carriers how you can help them grow their business and always try to think long term while balancing your short term needs.
2) Utilize technology to leverage your time, including advanced freight brokerage software, load boards, email, smart phones, instant messaging, dual monitors and beyond. Let technology do the heavy lifting to make your job easier by allowing you to cast a wider net and communicate your value and needs more efficiently.
3) Tell the truth and be upfront with carriers about the details of your load. No one likes to be misled, including you, so revert back to the basics, “Do unto to others as you would have them do unto you”.
4) Always, always, always pay your carriers on-time! Even if your shipper slow pays or downright refuses to pay you, make sure you are not hurting the carrier for something outside of their control.
5) When there is a problem, take ownership and always focus on the solution, never on the problem!
6) Network with carriers and more importantly with drivers about other drivers and carriers they know that would be interested in doing business with you. Use tools like Linkedin.com and Facebook.com and other social media to make industry connections.
Wednesday, September 28, 2011
"Freight Broker Training" People Who Walk With Integrity Walk Securely
People Who Walk With Integrity Walk Securely
by Jon Walker
“The man of integrity walks securely, but he who takes crooked paths will be found out.” (Proverbs 10:9 NIV)
People with integrity live by fairness, even when fairness puts them at a disadvantage or causes them significant difficulty. They fight fair even when those around them do not.
People of integrity consider their word their bond, allowing their “yes” to mean “yes” and their “no” to mean “no.”
People of integrity are authentic and transparent; they act the same, no matter who is present. Their lives are “what you see is what you get.”
People of integrity are straightforward in their conduct. They don’t hide what they’re doing, and they don't say one thing and do another. They are people “in whose spirit is no deceit” (Psalm 32:2 NIV).
People with integrity explain the facts in an even-handed manner, not in a way that makes them look better than the other person. They are respectful, helpful and gracious to everyone and anyone.
People of integrity go the extra mile with a smile. They do more than is required of them.
People of integrity are not afraid to ask for help. They’re not afraid to let God be their strength. They’re able to handle tough situations, knowing God is at work in them.
People of integrity focus on “whatever is true, whatever is noble, whatever is right, whatever is pure, whatever is lovely, whatever is admirable,” anything at all that is excellent or praiseworthy (Philippians 4:8 NIV).
by Jon Walker
“The man of integrity walks securely, but he who takes crooked paths will be found out.” (Proverbs 10:9 NIV)
People with integrity live by fairness, even when fairness puts them at a disadvantage or causes them significant difficulty. They fight fair even when those around them do not.
People of integrity consider their word their bond, allowing their “yes” to mean “yes” and their “no” to mean “no.”
People of integrity are authentic and transparent; they act the same, no matter who is present. Their lives are “what you see is what you get.”
People of integrity are straightforward in their conduct. They don’t hide what they’re doing, and they don't say one thing and do another. They are people “in whose spirit is no deceit” (Psalm 32:2 NIV).
People with integrity explain the facts in an even-handed manner, not in a way that makes them look better than the other person. They are respectful, helpful and gracious to everyone and anyone.
People of integrity go the extra mile with a smile. They do more than is required of them.
People of integrity are not afraid to ask for help. They’re not afraid to let God be their strength. They’re able to handle tough situations, knowing God is at work in them.
People of integrity focus on “whatever is true, whatever is noble, whatever is right, whatever is pure, whatever is lovely, whatever is admirable,” anything at all that is excellent or praiseworthy (Philippians 4:8 NIV).
Tuesday, August 23, 2011
"Freight Broker Training" USPS to shutter LTL market test, effective September 19
USPS to shutter LTL market test, effective September 19
By Jeff Berman, Group News Editor
August 22, 2011
In early 2009, the United States Postal Service (USPS) stated its intent in a filing with the Postal Regulatory Commission (PRC) to launch a market test to provide service akin to a less-than-truckload (LTL) network.
But in a filing submitted to the PRC on August 19, the USPS said it intends to shutter this initiative—it entitled “Collaborative Logistics”—on September 19.
According to the filing, the USPS planned to make its LTL service a permanent product offering “in light of its favorable reaction to the results of its market test.” Now, though, it explained it has been forced to reevaluate its plans based on changes in its organizational structure, its current financial condition, and operations concerns (the USPS ended the third quarter of fiscal year 2011 with a net loss of $3.1 billion, compared to a net loss of $3.5 billion for the same period in FY 2010).
It added that area mail processing and other consolidation activities have resulted in significant opportunities to reduce transportation, with management determining that resources should be devoted to consideration of initiatives to consolidate facilities and transportation to reduce costs. And it also said that aggressive cost cutting measures will impact revenue opportunities for Collaborative Logistics.
On September 19, expiring contracts for this initiative will not be renewed and other contracts will be terminated, with the USPS expecting that by this date all customer agreements will have concluded. The USPS will consider revisiting LTL services as a permanent product in the future depending on financial and operational conditions and “evaluate the successes and challenges of the Collaborative Logistics market test over the coming months.”
An industry source told Logistics Management in 2009 that this plan made sense on various levels, considering the USPS has plenty of excess capacity on the roads at the moment with a network that is already delivering mail on a daily basis. And he added that if viewed as an LTL player, the USPS has a bigger LTL footprint—or network—due to its existing mail routes.
“There is no place the USPS does not go,” explained the source.
However, the catch for shippers is that they would need to determine how to get freight to and from the USPS sectional center facility or bulk mailing center. This presents an opportunity for third-party integrators to take an active role in delivering and picking up freight and then collect and deliver it to a consignee.
By Jeff Berman, Group News Editor
August 22, 2011
In early 2009, the United States Postal Service (USPS) stated its intent in a filing with the Postal Regulatory Commission (PRC) to launch a market test to provide service akin to a less-than-truckload (LTL) network.
But in a filing submitted to the PRC on August 19, the USPS said it intends to shutter this initiative—it entitled “Collaborative Logistics”—on September 19.
According to the filing, the USPS planned to make its LTL service a permanent product offering “in light of its favorable reaction to the results of its market test.” Now, though, it explained it has been forced to reevaluate its plans based on changes in its organizational structure, its current financial condition, and operations concerns (the USPS ended the third quarter of fiscal year 2011 with a net loss of $3.1 billion, compared to a net loss of $3.5 billion for the same period in FY 2010).
It added that area mail processing and other consolidation activities have resulted in significant opportunities to reduce transportation, with management determining that resources should be devoted to consideration of initiatives to consolidate facilities and transportation to reduce costs. And it also said that aggressive cost cutting measures will impact revenue opportunities for Collaborative Logistics.
On September 19, expiring contracts for this initiative will not be renewed and other contracts will be terminated, with the USPS expecting that by this date all customer agreements will have concluded. The USPS will consider revisiting LTL services as a permanent product in the future depending on financial and operational conditions and “evaluate the successes and challenges of the Collaborative Logistics market test over the coming months.”
An industry source told Logistics Management in 2009 that this plan made sense on various levels, considering the USPS has plenty of excess capacity on the roads at the moment with a network that is already delivering mail on a daily basis. And he added that if viewed as an LTL player, the USPS has a bigger LTL footprint—or network—due to its existing mail routes.
“There is no place the USPS does not go,” explained the source.
However, the catch for shippers is that they would need to determine how to get freight to and from the USPS sectional center facility or bulk mailing center. This presents an opportunity for third-party integrators to take an active role in delivering and picking up freight and then collect and deliver it to a consignee.
Wednesday, May 25, 2011
Successful Freight Broker Agent management
a successful Freight Broker Agent management system include first of all having well defined revenue plans and revenue and margin objectives. Often times, this includes having bookings objectives for your individual freight agents. Having well defined e targets. And of course, having a strong, well documented plan, in terms of who your target markets and customers are.
The next component of successful freight agent performance system is actually having individual revenue margin and booking objectives for each of your people.
Typically, this is done once you’ve defined your overall company’s revenue plans. You should put together targets, annual revenue and bookings goals for each of your freight agents that are tied to that overall revenue plan. And often times you’ll be doing a measuring and monitoring of performance relative to those actual revenue goals systematically on a monthly or quarterly basis in addition to that.
The next element of a successful freight agent performance system is having a regional territory plan that your agents are working towards. This territory plan should list not only your major objects but also key accounts that you’re targeting, the strategies to get into those accounts, should probably have a section about both new business development as well as account maintenance or account management and also have a section related to actual strategies that your freight agents are going to be carrying out.
Again, having a plan in place allows you to use that plan as a tool for measuring and monitoring performance against that plan and having ongoing discussions with your freight agents related to how they’re progressing against the objectives and the overall plan that they’ve set into place.
The next element of a successful freight agent performance system has nothing to do with actual goals objectives or plans, but everything to do with the freight agent mangers role in working with individuals on the team. This is the most critical element. Freight agents are only as good as the freight agent manager. A lot of companies expect freight agent to be left at their own devices, but just like any other team, freight agents need to be managed and the foundation for that, of course, is having somebody in place in your freight brokerage who can function and is willing to work closely with the freight agents.
The role of freight agent manager is in developing solid freight agents and this can only be accomplished by working closely with the freight agents on an ongoing basis and establishing a relationship of trust, confidence, and mentorship. And that relationship built between sales management and its team is fundamental to empowering sales people to be successful in their jobs.
The role of the freight agent manger is to track sales activity and measure and monitor performance and to coach salespeople to success. Tracking activity can be done very easily when your company has a successful CRM implementation. We use salesforce.com to develop customized dashboards that give management a quick snapshot of each of their sales people’s activity in terms of amount of prospecting, amount of actual account qualification and actually being able to measure and track the activity of the sales people as it relates to moving deals through the actual sales process towards close.
Measuring and monitoring performance isn’t just about really tracking activity but in a deeper sense, getting behind the activity to understand what it is that’s working and what’s not working with each Freight Agent. A good example of that is working with accounts. Doing a good job of mapping out an actual customer prospect, in terms of people, decision makers, influencers and decision making process and then working hard in order to touch all the bases to develop and advance the sale a specific account. This is where sales management needs to work deeply to measure and monitor sales performance and this is not a trivial task. It requires active engagement from sales management in order to do this.
Another foundation of good sales management, of course, is coaching your people to success. There is all sorts of schools of thoughts out there about how to best work with people but in this day and age, which is one of empowerment, people want to feel like they’re involved in the decision making processes of their job. They want to feel like their opinion is heard by management. So a more enlightened approach to coaching your people today in today’s management environment is really working with sales people to help them to understand and reach their own conclusions about how they can improve their sales performance.
Coaching requires active engagement which requires in turn, time spent seriously involved in a sales person’s day to day, week to week routine activities. There’s a number of different ways to do this, of course. The most effective way is spending one on one time with your sales people strategizing with them, talking about and preparing for sales calls, doing sales calls and then debriefing after those sales calls to talk about what happened, what was learned and how could the sales call have been improved. Most freight agents learn by doing, and so the active coaching is the art of getting with your agents and then actually working with them to help them to understand how they can enhance their sales performance and their sales technique.
Another element, is regular phone contact with your freight agents just to check with them to find out how things are going, and frequent informal discussions with freight agents to just show them that you care and also giving them feedback on problems and challenges that they are facing on specific. Talking with them on a regular basis about how things are going and showing your freight agents that you are actually engaged with them in an active relationship and are interested in helping them to find ways to win. When your freight agent`s win, your company wins.
Yet another element is holding regular sales meetings. Some companies only do this on a very infrequent basis and the sales meeting should be a primary component of your sales system. By formalizing sales meetings and holding them on a regular basis, you’re showing your sales team that you’re creating an environment of accountability and information exchange. Sales meetings can be used for a number of purposes including information gathering, finding out how your sales team members are doing and what difficulties they may be facing.
Providing training is very important. Providing ongoing sales training is a way to make sure that your freight agents’ are always sharpening their saw and that you’re giving them the latest tools in order to improve their sales performance. So typically, we work on sales technique training as well as product training and customer and market training as well. Other things to do in sales meetings include providing recognition incentives and rewards, taking time in your sales meetings to praise and celebrate the successes of your people is a great way of showing them that you really do care about their performance and you’re willing to celebrate those success and give them recognition and rewards as appropriate for the successes that they have. So holding sales meetings is an important part of making sure that you have a motivated, high performance team that’s working together and is accountable for its activities.
The more that sales people understand that they are accountable for producing themselves and are held accountable through these different vehicles that we’ve talked about the better your sales performance is going to be from your agents. So building and deploying a successful sales p management system is something that a company cannot live without and needs to be taken very seriously.
Of course the best sales performance system is only as good as the people who are running it and when it comes right down to it, running a high performance sales team is all about good leadership. What is good leadership? That’s not the subject that I want to cover here but I certainly do want to say this: Leadership is about passion, about vision, about connectedness, about motivating people, about finding out what it is that unlocks the door to people’s special performance and helping them to open that door and go there. So in some way, building a successful sales management system is a key to accelerating your company’s sales and as your organization continues to grow, it becomes more important in order to achieve high performance scalability and repeatability in your processes.
The next component of successful freight agent performance system is actually having individual revenue margin and booking objectives for each of your people.
Typically, this is done once you’ve defined your overall company’s revenue plans. You should put together targets, annual revenue and bookings goals for each of your freight agents that are tied to that overall revenue plan. And often times you’ll be doing a measuring and monitoring of performance relative to those actual revenue goals systematically on a monthly or quarterly basis in addition to that.
The next element of a successful freight agent performance system is having a regional territory plan that your agents are working towards. This territory plan should list not only your major objects but also key accounts that you’re targeting, the strategies to get into those accounts, should probably have a section about both new business development as well as account maintenance or account management and also have a section related to actual strategies that your freight agents are going to be carrying out.
Again, having a plan in place allows you to use that plan as a tool for measuring and monitoring performance against that plan and having ongoing discussions with your freight agents related to how they’re progressing against the objectives and the overall plan that they’ve set into place.
The next element of a successful freight agent performance system has nothing to do with actual goals objectives or plans, but everything to do with the freight agent mangers role in working with individuals on the team. This is the most critical element. Freight agents are only as good as the freight agent manager. A lot of companies expect freight agent to be left at their own devices, but just like any other team, freight agents need to be managed and the foundation for that, of course, is having somebody in place in your freight brokerage who can function and is willing to work closely with the freight agents.
The role of freight agent manager is in developing solid freight agents and this can only be accomplished by working closely with the freight agents on an ongoing basis and establishing a relationship of trust, confidence, and mentorship. And that relationship built between sales management and its team is fundamental to empowering sales people to be successful in their jobs.
The role of the freight agent manger is to track sales activity and measure and monitor performance and to coach salespeople to success. Tracking activity can be done very easily when your company has a successful CRM implementation. We use salesforce.com to develop customized dashboards that give management a quick snapshot of each of their sales people’s activity in terms of amount of prospecting, amount of actual account qualification and actually being able to measure and track the activity of the sales people as it relates to moving deals through the actual sales process towards close.
Measuring and monitoring performance isn’t just about really tracking activity but in a deeper sense, getting behind the activity to understand what it is that’s working and what’s not working with each Freight Agent. A good example of that is working with accounts. Doing a good job of mapping out an actual customer prospect, in terms of people, decision makers, influencers and decision making process and then working hard in order to touch all the bases to develop and advance the sale a specific account. This is where sales management needs to work deeply to measure and monitor sales performance and this is not a trivial task. It requires active engagement from sales management in order to do this.
Another foundation of good sales management, of course, is coaching your people to success. There is all sorts of schools of thoughts out there about how to best work with people but in this day and age, which is one of empowerment, people want to feel like they’re involved in the decision making processes of their job. They want to feel like their opinion is heard by management. So a more enlightened approach to coaching your people today in today’s management environment is really working with sales people to help them to understand and reach their own conclusions about how they can improve their sales performance.
Coaching requires active engagement which requires in turn, time spent seriously involved in a sales person’s day to day, week to week routine activities. There’s a number of different ways to do this, of course. The most effective way is spending one on one time with your sales people strategizing with them, talking about and preparing for sales calls, doing sales calls and then debriefing after those sales calls to talk about what happened, what was learned and how could the sales call have been improved. Most freight agents learn by doing, and so the active coaching is the art of getting with your agents and then actually working with them to help them to understand how they can enhance their sales performance and their sales technique.
Another element, is regular phone contact with your freight agents just to check with them to find out how things are going, and frequent informal discussions with freight agents to just show them that you care and also giving them feedback on problems and challenges that they are facing on specific. Talking with them on a regular basis about how things are going and showing your freight agents that you are actually engaged with them in an active relationship and are interested in helping them to find ways to win. When your freight agent`s win, your company wins.
Yet another element is holding regular sales meetings. Some companies only do this on a very infrequent basis and the sales meeting should be a primary component of your sales system. By formalizing sales meetings and holding them on a regular basis, you’re showing your sales team that you’re creating an environment of accountability and information exchange. Sales meetings can be used for a number of purposes including information gathering, finding out how your sales team members are doing and what difficulties they may be facing.
Providing training is very important. Providing ongoing sales training is a way to make sure that your freight agents’ are always sharpening their saw and that you’re giving them the latest tools in order to improve their sales performance. So typically, we work on sales technique training as well as product training and customer and market training as well. Other things to do in sales meetings include providing recognition incentives and rewards, taking time in your sales meetings to praise and celebrate the successes of your people is a great way of showing them that you really do care about their performance and you’re willing to celebrate those success and give them recognition and rewards as appropriate for the successes that they have. So holding sales meetings is an important part of making sure that you have a motivated, high performance team that’s working together and is accountable for its activities.
The more that sales people understand that they are accountable for producing themselves and are held accountable through these different vehicles that we’ve talked about the better your sales performance is going to be from your agents. So building and deploying a successful sales p management system is something that a company cannot live without and needs to be taken very seriously.
Of course the best sales performance system is only as good as the people who are running it and when it comes right down to it, running a high performance sales team is all about good leadership. What is good leadership? That’s not the subject that I want to cover here but I certainly do want to say this: Leadership is about passion, about vision, about connectedness, about motivating people, about finding out what it is that unlocks the door to people’s special performance and helping them to open that door and go there. So in some way, building a successful sales management system is a key to accelerating your company’s sales and as your organization continues to grow, it becomes more important in order to achieve high performance scalability and repeatability in your processes.
Wednesday, January 5, 2011
Freight Broker Steps to Successful Cold-Calling
Most Freight Brokers do not enjoy cold-calling. Yet, it is an activity that must be done. And there is not a secret formula for being successful at cold-calling, the only way to be successful is by being disciplined enough to do it. When people avoid cold-calling, they are generally telling themselves they don’t believe the outcome will be successful. For this simple reason, it is necessary to be confident in yourself and the service you provide.
Freight Brokers The following are some simple steps to this critical discipline.
1.Be dedicated each day to prospecting.
2.Know the reason for calling before you call:
3.Assume your voice mail messages will never be returned.(so keep it simple)
4.Be confident and competent.
5.Respect the gate-keeper
6.Prospecting calls on Monday mornings and Friday afternoons will have the worst results.
7.Make it your goal to earn the right, privilege and honor to talk to the person again.
8.Believe in the benefits that the prospect will receive from your service.
9.Believe in yourself and your professionalism.
10.Anytime is a good time to make a call; don’t wait for the “perfect” time.
Freight Brokers The following are some simple steps to this critical discipline.
1.Be dedicated each day to prospecting.
2.Know the reason for calling before you call:
3.Assume your voice mail messages will never be returned.(so keep it simple)
4.Be confident and competent.
5.Respect the gate-keeper
6.Prospecting calls on Monday mornings and Friday afternoons will have the worst results.
7.Make it your goal to earn the right, privilege and honor to talk to the person again.
8.Believe in the benefits that the prospect will receive from your service.
9.Believe in yourself and your professionalism.
10.Anytime is a good time to make a call; don’t wait for the “perfect” time.
Freight Broker Steps to Successful Cold-Calling
Most Freight Brokers do not enjoy cold-calling. Yet, it is an activity that must be done. And there is not a secret formula for being successful at cold-calling, the only way to be successful is by being disciplined enough to do it. When people avoid cold-calling, they are generally telling themselves they don’t believe the outcome will be successful. For this simple reason, it is necessary to be confident in yourself and the service you provide.
Freight Brokers The following are some simple steps to this critical discipline.
1. Be dedicated each day to prospecting.
2. Know the reason for calling before you call:
3. Assume your voice mail messages will never be returned.(so keep it simple)
4. Be confident and competent.
5. Respect the gate-keeper by treating them in the same manner you would treat the
prospect.
6. Prospecting calls on Monday mornings and Friday afternoons will have the worst results.
7. Make it your goal to earn the right, privilege and honor to talk to the person again.
8. Believe in the benefits that the prospect will receive from your service.
9. Believe in yourself and your professionalism.
10. Anytime is a good time to make a call; don’t wait for the “perfect” time.
Freight Brokers The following are some simple steps to this critical discipline.
1. Be dedicated each day to prospecting.
2. Know the reason for calling before you call:
3. Assume your voice mail messages will never be returned.(so keep it simple)
4. Be confident and competent.
5. Respect the gate-keeper by treating them in the same manner you would treat the
prospect.
6. Prospecting calls on Monday mornings and Friday afternoons will have the worst results.
7. Make it your goal to earn the right, privilege and honor to talk to the person again.
8. Believe in the benefits that the prospect will receive from your service.
9. Believe in yourself and your professionalism.
10. Anytime is a good time to make a call; don’t wait for the “perfect” time.
Wednesday, December 29, 2010
Freight Brokers Use the art of proper customer service during a Negotiation
To provide proper customer service to both of your clients will involve basic communication skills. Skills such as active listening, paying attention, having a clear understanding of your client’s needs, as well as the objectives of your clients. To be truly effective, however, you need to know more. You should be able to communicate properly during the process of negotiation.
Many situations you’ll face as freight brokers or freight broker agents will require you to effectively negotiate to a mutually beneficial (win-win-win) solution.
1. Responding to manufactures requests for qualified carries with proper equipment
2. Negotiating with carries for service and meeting their needs for adequate freight and rates
3. Convincing both manufacture and carrier to do what you would like them to do
4. Working with clients on contracts that provide the quality services and equipment they need but in a manner that allows you to use your resources optimally
5. Persuading both clients to accept your proposals; try a new idea, etc.
In order to be successful, you must master the customer service process, which will enable you to create the attitude change. In other words, you have to be able to “sell” your ideas in order to make changes for a win-win-win situation, while providing both sides with a fair deal. The result of a successful negotiation is that all parties received the best deal possible.
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Many situations you’ll face as freight brokers or freight broker agents will require you to effectively negotiate to a mutually beneficial (win-win-win) solution.
1. Responding to manufactures requests for qualified carries with proper equipment
2. Negotiating with carries for service and meeting their needs for adequate freight and rates
3. Convincing both manufacture and carrier to do what you would like them to do
4. Working with clients on contracts that provide the quality services and equipment they need but in a manner that allows you to use your resources optimally
5. Persuading both clients to accept your proposals; try a new idea, etc.
In order to be successful, you must master the customer service process, which will enable you to create the attitude change. In other words, you have to be able to “sell” your ideas in order to make changes for a win-win-win situation, while providing both sides with a fair deal. The result of a successful negotiation is that all parties received the best deal possible.
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training and Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
Monday, December 27, 2010
Freight Brokers why I do what I do at A1 Freight Training
Many times I am asked why my rates for training are less than other training Company`s. Today I will explain why. You can be assured that price does not equal value in all situations. And that at A1 Freight Broker Training, it is Value you will receive.
I understand that when a client chooses A1 Fright Broker Training I am given the honor and privilege to help direct and get started the next generation of freight brokers or freight broker agents. And when I see that client succeed, then I truly feel that I have succeeded. When I took A1 online in 2006, I realized what my purpose has always been.
“The purpose of A1 freight broker training is to do one thing: Train Individuals that have a desire to build a successful Freight Brokerage Business”
My personal goals for each new client:
Enlighten
Encourage
Inspire
Empower
Instill Hope
Let me take a moment to explain each just a bit further.
Enlighten: To me, to enlighten is to share information with others so as to teach them something that they did not previously know, in order to allow them to head in the right direction with the proper guidance.
Encourage: I believe encouraging is offering a hand to another that is seeking a new direction or path and helping them along their way
Inspire: once the individual has started on the path; to inspire is to walk alongside and urge them on in their journey, rooting them on saying “you can do it”.
Empower: Finally, to empower is to have others come to the realization of the strength and courage that resides within, so as to believe in themselves and their potential for success.
That actually brings me to a final word on this list: Instill. More specifically:
Instill Hope. To give, to share or impart hope. Hope is the belief that something good will happen and success is possible.
Ultimately, if I am able to accomplish this with just one client then I have done well. If I am blessed enough, to accomplish all of the above with more than one Client, then I believe that it is a part of my fulfilling my purpose, my calling, and my destiny.
I hope you can see that I have no desire to simply be a Freight Broker Trainer; I want my life to reach out and change the lives of others in a positive way and make them better for having known me. I want my legacy not to be the money that I made, things I had or even the awards that I might have received, but the lives that I have touched and changed for the better.
That being said I believe that there is only one way this is truly achieved, even to the slightest extent. That is, through my conscious understanding and acceptance that in all I do, that it is not I that do it alone, but I have been given gifts and talents from the Lord above and it is by His strength and guidance that I succeed.
WELL… I believe that answers why at A1 Freight Broker Training I do what I do.
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training and Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
I understand that when a client chooses A1 Fright Broker Training I am given the honor and privilege to help direct and get started the next generation of freight brokers or freight broker agents. And when I see that client succeed, then I truly feel that I have succeeded. When I took A1 online in 2006, I realized what my purpose has always been.
“The purpose of A1 freight broker training is to do one thing: Train Individuals that have a desire to build a successful Freight Brokerage Business”
My personal goals for each new client:
Enlighten
Encourage
Inspire
Empower
Instill Hope
Let me take a moment to explain each just a bit further.
Enlighten: To me, to enlighten is to share information with others so as to teach them something that they did not previously know, in order to allow them to head in the right direction with the proper guidance.
Encourage: I believe encouraging is offering a hand to another that is seeking a new direction or path and helping them along their way
Inspire: once the individual has started on the path; to inspire is to walk alongside and urge them on in their journey, rooting them on saying “you can do it”.
Empower: Finally, to empower is to have others come to the realization of the strength and courage that resides within, so as to believe in themselves and their potential for success.
That actually brings me to a final word on this list: Instill. More specifically:
Instill Hope. To give, to share or impart hope. Hope is the belief that something good will happen and success is possible.
Ultimately, if I am able to accomplish this with just one client then I have done well. If I am blessed enough, to accomplish all of the above with more than one Client, then I believe that it is a part of my fulfilling my purpose, my calling, and my destiny.
I hope you can see that I have no desire to simply be a Freight Broker Trainer; I want my life to reach out and change the lives of others in a positive way and make them better for having known me. I want my legacy not to be the money that I made, things I had or even the awards that I might have received, but the lives that I have touched and changed for the better.
That being said I believe that there is only one way this is truly achieved, even to the slightest extent. That is, through my conscious understanding and acceptance that in all I do, that it is not I that do it alone, but I have been given gifts and talents from the Lord above and it is by His strength and guidance that I succeed.
WELL… I believe that answers why at A1 Freight Broker Training I do what I do.
Check Out the services we offer and Start Today Call (706) 451-9371
A1 Freight Broker Training and Logistics Consulting We are here To Be of Service
Watch Videos From A1 Freight Broker Training
Freight Broker Business Training $750.00
Freight Agent Training $500.00 with placement assistance
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