The risk in being a freight broker today is. Continuous growth in competition, providing the right service must become vital. The greatest single need is true old fashion customer service with honest integrity.
Freight brokers must understand having a good reputation is extremely important A Customer that has not used our service before is often nervous and requires a lot of hand-holding. Anything new or different makes the average customer tense and uneasy. This is why the new business relationships with your company, has to be presented as a natural extension of what the customer is already doing. Demonstrate and prove to your customer that they will be happy and satisfied. Tell stories about other happy customers. And provide the best customer service possible
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