Freight Brokers/Freight Agents Dont be confused the freight does not belong to you take a word of advise from an expert in the industry
Dave Taylor
President at Midwestern Transit Service Inc
It is completely in the customers hands regardless of what the contract says. If your relationship is strong with your customer they will not entertain the solicitation of the large carrier. This is the same with small or large customers or carriers. We do entertain alternate language in our contract, but sometimes the massive carriers have handled freight for our clients, but not the lanes we are offering them. I have not had any large carrier successfully take our customer or lanes away even though they have tried a few times. The relationship to the large carrier and the relationship to the customer determine your company maintaining the account. Do all you can do on the contract, but it may not be the determining factor. After all we are in a relationship business, even in this electroinic age.
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