Freight Brokers you should concern yourself in terms of decisions and actions. Some choices are considered to be good and some are not. A lot of the choice depends on the perspective of what is good for the business.One common earlier point of view is what is good for the business. All economically profitable actions and decisions are considered to be good in this perspective. All organizational behavior of the individuals and groups is oriented in such perspective towards profit generation with a single minded focus.
The danger with such a view or behavior is that sometimes it can be damaging your relationship with your customers. Laws which govern the logistics business behavior and choices deal with legally right and wrong aspects; they do not and cannot deal with morally right or wrong choices.
And this can lead to 'clever' legally defendable, but otherwise damaging choices, damaging to customers, to society, to government and your business. An emerging point of view which is slowly gaining wider acceptance is that the greater good of all needs to be considered and organizational choices have to be made in line with such considerations, if the business has to be considered as operating with business ethics.
Social responsibility of business is the basis of this school of thought. This is necessary not from the point of a good freight broker, it is also necessary to build an acceptable image of the business in the eyes of your customer, and thereby for its service that sells well. It makes good business sense to take such decisions which are right in this perspective and to build on them.
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