Friday, June 11, 2010

Freight Brokers the key to a successful business is Customer Relationship

In today’s fast paced freight broker business environment, it is vital to build on relationship not just business

The key to a successful freight brokerage customer relationship management (CRM). The logistics industry is competitive today and the industry demands a new level of professionalism. Today, customer relationship management is the only way to build and survive.

Here are some tips to help you succeed.

• Develop a single point of contact with a customer for enhanced communications
• Know more than there freight learn your customers likes and dislike outside the work environment
• When working for your customer goes the extra mile, show them you care
• Maintain customer status awareness throughout the process.
And this is just to begin with there is so much more to relationship building

View the video on Customer Relationship

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